Refund policy
Return and refund policy
Last updated: 12 October 2026
Please note: return shipping is not free. If you change your mind about a purchase, you pay the cost of sending the item back yourself.
Can I return my order?
Yes. You have a 14-day right of withdrawal from the day you receive the item, and you do not need to give any reason.
Conditions for returns
- The item must be complete, with all parts and the original packaging.
- The item must be unused and undamaged.
- For hygiene reasons, the right of withdrawal does not apply to items where the seal has been broken after delivery.
- If the item has been handled more than necessary to inspect it, we may make a deduction for the loss in value.
How to return
Contact us via our contact page within 14 days and state:
- order number
- first and last name
- address
- which item you want to return and, if you wish, the reason for the return
We will reply and send you the return address.
⚠️ Never send the return to the sender address on the parcel. Wait for us to send you the correct return address. Please send the return with tracking and keep the receipt.
Changing your mind before delivery
Because orders are processed automatically, an order that has already been shipped cannot be stopped in transit. You can, however, tell us now that you want to cancel the purchase. Receive the parcel and return it as instructed above, and we will refund you.
Refunds
- We refund the full amount for the item no later than 14 days after we have received your notice that you are withdrawing from the purchase.
- We may withhold the refund until we have received the item back or you have sent us proof of shipment of the return.
- The refund is made using the same payment method you used for the purchase, without extra fees.
Faulty or damaged items (complaints)
If the item is faulty, damaged on delivery or does not match your order, you have the right to make a complaint within 3 years under the Consumer Sales Act.
- Contact us as soon as possible after you discover the defect. Two months is always considered a reasonable time.
- Send your order number, a description of the defect and photos of the item.
- If the complaint is approved, we cover all costs, including return shipping, and replace, exchange or refund the item.
Exchanges
We do not offer direct exchanges. Return the item and place a new order.
Questions?
Contact us via our contact page with your order number.